What is LightUP Fest?
LightUP Fest is an amazing display of lights and lanterns combining tradition and technology.
Where and when is it happening?
It is hosted at One Loudoun from November 10 to January 2. Get directions here: 44600 Freetown Blvd Ashburn VA 20147
What time are you open?
We will be open 5:30pm to 10:30pm daily from November 8 to January 2, including Thanksgiving Day, Christmas and New Year's Day, except bad weather condition.
Is it indoors or outdoors?
LightUP Fest is an outdoor event. Please dress according to the weather.
What is your weather policy?
In the event of inclement weather, we will make the closure announcement on our website by 3:00pm.
What happens if I'm no longer able to attend on that date?
Tickets are for any day (except family passes that are for Monday-Thursday). You can attend on your own schedule! Tickets are non-refundable.
Can I give my tickets to other?
Yes, you can give the tickets you bought to anyone you like. Anyone can use the tickets. The name on the ticket just shows who the buyer is.
Can I use a ticket for several times?
No, a ticket can just be used for one time. After it is scanned at checkin, a ticket will be marked as invalid in computer system. The ticket can not be used for admission any more, either on the same day or any future day.
Is there parking on site?
Absolutely! Parking is free right on our event grounds.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
How can I contact you?
Absolutely! You can reach us at firstname.lastname@example.org